FAQs

Simply browse our collections, add your chosen items to your basket, and follow the checkout steps. You'll receive an order confirmation email as soon as your order has been placed.

If you need to make a change, please contact us as soon as possible at info@departmentstoreuk.shop. As we aim to dispatch orders quickly, we can't always guarantee a change or cancellation once an order has been processed.

No, you're welcome to check out as a guest. Creating an account simply makes it quicker to track orders and check out in future.

Once your order has been dispatched, you'll receive tracking information by email. You can also track your order at any time via our Track Your Order page.

We accept all major debit and credit cards, along with other secure payment options available at checkout.

Yes. All payments are processed through a secure, encrypted checkout, and we never store your full card details.

Yes, all prices on our store are shown and charged in British Pounds (GBP).

Yes, we offer free standard delivery on every UK order, with no minimum spend required.

Orders placed before 2pm on a working day are dispatched the same day; orders placed after 2pm are dispatched the next working day. Parcels are sent via Royal Mail Tracked 48, so most orders arrive within 2–3 working days of dispatch.

At present, we deliver to UK addresses only. Please get in touch if you have a specific delivery request.

Alongside new products, we offer a carefully selected range of pre-loved clothing. We believe well-made garments deserve a longer life — offering them for resale helps reduce unnecessary waste while giving you access to quality brands at more affordable prices.

Every pre-loved item is individually examined, accurately graded and clearly described within its product listing, including any signs of previous use, so you can make an informed purchase before buying.

Yes. Every pre-loved item we sell, like every new product, is genuine and carefully sourced. We do not sell imitations, replicas or products of uncertain origin.

Yes, our standard returns policy applies to pre-loved items in the same way as new products. Please see our Returns & Refunds page for full details.

We want you to be happy with your purchase. Full details of our returns process can be found on our Returns & Refunds page.

Yes, every product we sell — new or pre-loved — is 100% genuine and carefully sourced from trusted suppliers. Please note that outer packaging on new items may occasionally be marked or slightly out of shape, though the product inside always remains pristine and unused.

We take your privacy seriously. Please see our Privacy Policy for full details on how your information is collected and used.

Our full Terms of Service are available here.