Shipping policy
Shipping Policy
Last updated: July 2026
Thank you for shopping with Department Store UK.
We aim to dispatch every order quickly, securely and with full tracking, so you know exactly where your parcel is from the moment it leaves us.
UK Delivery
Free Standard Delivery
We offer Free UK Delivery on every order, with no minimum spend.
All UK orders are dispatched using Royal Mail Tracked 48, providing fully tracked delivery from dispatch through to delivery.
Royal Mail Tracked 48 is typically delivered within 2–4 working days after dispatch, although delivery times may occasionally vary during busy periods or due to circumstances outside our control.
Express Delivery
Express Delivery is available on eligible UK orders.
Where available, Express Delivery aims to deliver within 1–2 working days after dispatch.
Delivery options and charges are shown during checkout before payment is completed.
Dispatch Times
Orders are usually dispatched the same business day or the next business day, depending on when they are placed.
Orders are not dispatched on:
- Sundays
- UK Bank Holidays
- Public Holidays
Once your order has been dispatched, you'll receive a confirmation email containing your Royal Mail tracking number.
Order Tracking
Every UK order includes tracking.
You can track your parcel using the tracking link in your dispatch email or by visiting the Royal Mail website and entering your tracking reference.
Delivery Delays
While we always aim to dispatch promptly, delivery times are estimates rather than guarantees.
Occasionally deliveries may take longer due to:
- adverse weather
- high seasonal demand
- Royal Mail operational delays
- industrial action
- circumstances beyond our control
We appreciate your patience should this happen.
International Delivery
At present, Department Store UK only delivers within the United Kingdom. We hope to offer international shipping in the future.
Missing or Delayed Parcels
If your order has not arrived within the expected delivery timeframe, please contact us and we'll investigate with Royal Mail on your behalf.
Please include:
- your order number
- your full name
- your delivery postcode
This helps us resolve your enquiry as quickly as possible.
Incorrect Delivery Details
Please ensure your delivery address is correct before completing your order.
Department Store UK cannot accept responsibility for delays or additional costs resulting from incorrect or incomplete delivery information provided at checkout.